Posts Tagged ‘outsourcing accounting’

No doubt, accounting tends to be one of the most tedious and tiring aspects of the business executions. It hardly matters that whether the respective business organization is a large firm or a small company which is still on its way to mark its presence. What exactly matters is that the entire process of accounting needs to be swift, flawless and properly managed. At the same time, accounting cannot be done in the desired manner, if experience and expertise are lacking.

Therefore choosing the right person or service provider is essential. Accounting outsourcing companies can be of help in the present scenario. Apart from the education and experience most service providers are well equipped with latest technology and infrastructure required to manage an outsourcing solution. Employing accounting outsourcing firms will also aid in diminishing the investment of revenues. It’s not only dollars which are saved but it also provides the opportunity of potential development.

Accounting is an important and strategic move because accounting is as important as any other business activity. Therefore, it is important to consider many things before you actually take the decision to outsource accounting. The most important thing here is to find out why! Is it necessary to outsource the accounting of a company? Cutting cost and increasing productivity is the most common reasons for firms to outsource. The next thing is to fully discover the actual credential (ask for references) of the supplier in question. It has to be confirmed that the supplier is in a condition to deliver the kind of service that it has offered. The next step would include process migration, if possible ask for a trial phase to test and check the services of the service provider. And finally go live, once you are satisfied.

While cost saving is the major criteria in all the financial and accounting outsourcing deals, other business benefits like accounting process efficiency and innovation can be achieved from the outsource vendors. Accounting outsourcing service providers are highly motivated to drive down unit cost and improve process innovation through technology and accounting process standardization. Both businesses and the accounting outsourcing service providers should see technology as the key enabler in accounting process innovation beyond traditional cost reduction. As the outsource accounting market matures, more businesses will use the concept of accounting outsourcing for all their higher-end accounting outsource needs.

Accounting outsourcing has been implemented by several businesses with wonderful results. This includes both the large and small sized companies across industries like manufacturing, retail, real estate, logistics etc. So, it is recommended to outsource your accounting services in order to reap more profits. Internet is an appropriate medium to carry out your search of accounting outsourcing firms for your company. The service will definitely be less pricey and will be lucrative for your organization in the long run.

www.outsourcinghubindia.com

For a company that sells on credit, the accounts receivable financing portfolio is one of the largest assets. However, often accounts receivable management area of asset is not given due importance or care. In a survey carried out among companies, more than 40 percent revealed that they do not follow through on policies, procedures, or performance targets. It was found that most of those companies do not have enough work forces to focus on this issue. To outsource the task of accounts receivable management is an ideal option for firms selling on credit.

A company can outsource all or a part of its account receivable business functions. Typically the functions which can be outsourced are:

– Quantum of outsourcing accounts receivable at a given point of time
– Accurate keying of Sales Invoices on the basis of supporting documents like purchase orders, details of vendors, terms of payment etc
– Ageing of Receivables
– Ensure timely collections and accurate application of payment to the customers accounts
– Track and resolve delinquent accounts
– Ensure timely and accurate reconciliations of vendors
– Maintenance of customer database
• Risk ascertainment and analysis of credit worthiness
• Customer history maintenance
• Creation of new customers or modification of existing customers
• Ensuring of appropriate documentation base before adding up a customer

Outsourcing accounts receivable can have several benefits:

– Up to 30% to 50% annual A/R processing cost savings without capital investment. The company usually gets the best service at a lowest cost from the service provider.
– Improving cash flow
– Eliminating postage and material expenses
– Increasing revenue by providing cross-selling/up-selling opportunities
– Increasing Return on Investment (ROI) for marketing programs
– Reducing calls to customer service
– Improving customer retention and relationships by building brand
– Reduction in bad debt
– Utilization of advanced technology
– Better control over accounts receivable management

Accounting outsourcing has been identified as an excellent business decision to cut dramatically on the costs and at the same point of time ensures that the work does not suffer. Outsourcing accounting service providers are well equipped with modern technology and experienced professionals who manage the process with great efficiency. More importantly accounting outsourcing will save your time to be invested in making implementing business growth strategies for your company. Needless to highlight by accounting outsourcing is not only cost effective it also saves lots of your time from arranging and managing team of accountants or accountant.

www.outsourcinghubindia.com

Accountants and business owners have a busy time during year-end period as multiple activities are required to close books for the financial year. We have listed some major activities related to bookkeeping that needs to be done to prepare the books for year-end closure. This list is by no means exhaustive and also excludes industry specific activities. Further some activities may not be applicable for a particular kind of business.

Year End Bookkeeping Checklist

– Finalize sales invoices and recoverable works
– Review other revenue accounts for reasonableness
– Review aged receivables with accounts receivables
– Review and approval of all journal entries and check disbursements
– Aged payables should match with accounts payable
– Reconciliation of customers & vendors
– Check all payroll expenses
– Accrual of expenses & taxes (payroll, rent, utilities, property tax & sales tax)
– Reversal of all previous month accruals
– Reconciliation of all bank accounts & credit cards
– Check all expense accounts according to their trends
– Reconcile non-current loans and advances
– Check all tax liability payments
– Prepare all tax forms according to their frequency
– Post the entry of depreciation/amortization
– Check all liability and asset accounts
– Verify cash short/ over
– Suspense account should be zero
– Reconcile inventory physical to general ledger
– Reconcile prepayments to general ledger
– Review long term gains for reasonableness
– Establish whether revaluation is required
– Check all interest bearing liabilities
– Review for final adjustments and reconcile to general ledger
– Post the necessary general entries after confirmation from client for finalization of accounts
– Verify income statement to balance sheet
– Analyze the gross profit as per prior month ratio

Outsourcing bookkeeping may be a good option in today’s tough economic slowdown, not only for managing the year end activities but keeping up to date books as and when needed. There is no need to mention that Bookkeeping Outsourcing services could save you a lot, but at the same time it is assured that your bookkeeping is treated specially, giving you error free books and also customizing it to suit your needs.
The decision to outsource bookkeeping can be an easy one. If there is a company or individual that can do it better, faster, and cheaper than you, then you do not want to keep the work in house. Outsourcing has become an accepted business tool worldwide. By turning over business processes to companies that consider these tasks their core competency, organizations now have the ability to become more profitable, more efficient and far more competitive by focusing on the tasks that are most important.

www.outsourcinghubindia.com

Online bookkeeping, or remote bookkeeping, is a kind of program that allows source documents and data to reside in web-based applications which allow remote access for bookkeepers and accountants. All entries made into the online software are recorded and stored in a remote location. The online software can be accessed from any location in the world and permit the bookkeeper or data entry person to work from any location with a suitable data communications link.

Bookkeeping is a time-consuming job. It is a challenge to maintain books systematically while handling and managing overall office tasks. Online bookkeeping is a fast growing way used by small businesses to take care of their bookkeeping needs. Online bookkeeping has two components- online bookkeeping software and a remote bookkeeper. While you can have one and not the other, it makes a lot of sense to have both the software and the bookkeeper remote.

Benefits:

– Affordable and low start-up cost: No need to worry about purchasing the software or worry about data back-ups. All you need is a PC with good internet access
– No worries about system upgrades and checks
– Fully integrated service-online bookkeeping service providers can handle all the activities from your bookkeeping to personal /small business taxes
– Savings of 40 to 50% can be achieved by hiring online bookkeepers that means you can actually afford to have a full-time dedicated bookkeeper.
– Many online bookkeeping solutions also offer an add-on data back-up package that includes a regular/daily back-up of your critical data
– Many sites offer a document management solution too! So you can keep scanned images in their secure servers for easy access in future.
– Online bookkeeping services are especially ideal for start-ups and early-stage small businesses that want to minimize non-critical investments and don’t have the time or resources for back-office functions.

How to Start:

Choose an appropriate bookkeeping system: It is important to understand one’s complete bookkeeping and accounting requirements before deciding on an online software package. Most current online packages don’t handle inventory well or complicated sales processes (with estimates and sales orders) well. They are also not suitable if you carry a large range of SKUs/items, as the invoicing features are designed towards handling simpler sales/vendor invoices. Therefore chose a program which could fulfill your business needs.

Trial version: It is always better to have a software program which has the option of a trial. Make sure you can run a full demo that allows you to try before you hook up to online system. Make sure you can do the basic things you require.

Provide assurance to validity of data. Assistance of people whom you hired and bookkeeping software can only go far. Often, you as the owner of your company will be the only person to ensure timeless and validity of data. Whenever changes occur, like a customer’s address, make sure to immediately record the changes made on your bookkeeping system. Scanning source date and sending it to the bookkeeper in a timely manner too is a vital job for the smooth running of an online program.

Online bookkeeping and outsource bookkeeping have vital effect in today’s world. Businesses of any sizes can benefit from this combination. Outsourcing bookkeeping through the web based platform is a great offer in today’s era. Not only does a business benefit from the savings, infrastructure point of view but also bookkeeping outsourcing sets every business owner free from all bookkeeping and accounting hassles so that they may better concentrate on the growth of their organization.

www.outsourcinghubindia.com

Outsourced bookkeeping describes a business practice of paying a professional bookkeeper who is not a staff employee to provide accounting and bookkeeping services. Often, this practice is done to save money, space and time. Also referred to as accounting outsourcing, outsourcing bookkeeping allows companies the freedom to utilize a professional bookkeeper without having to actually employ an individual or an entire professional accounting team.

Advantages of Outsourcing Bookkeeping Services

Concentrate on other business priorities: With the help of outsourcing bookkeeping management can now focus on other important aspects of the business such as sales and marketing. Moreover it gives the flexibility to grow without huge investments in Human Resource and infrastructure

Cost Savings: Savings of 30%-50% by hiring an outsourcing bookkeeping services provider as compared with maintaining an in-house accountant.

Experienced, skilled and trained accounting workforce: Most of the service providers have experienced, skilled and trained workforce to perform the work.

Infrastructure and technology: Bookkeeping outsourcing service providers are well equipped with robust technological set-up and infrastructure

High Confidentiality and security: High data securities measures are adopted by service providers. Data security is implemented through multiple measures such as:
– Employees sign confidentiality agreement with stringent non disclosure measures
– Access to documents allowed to authorized persons only
– Segmented LAN with firewalls and Symantec antivirus protection
– Data transfer between workplace and client’s office can happen through multiple secure means-FTP or VPN

Proficiency in a wide range of bookkeeping software: Being in the outsourcing bookkeeping field for years the service provider has expertise over different bookkeeping software’s across industries.

Up to date books: Since the accountant is dedicated to your books regular update of books are maintained

Favorable time difference: between India and USA/Canada. Therefore it gives a distinct advantage of ensuring work gets done faster

Bookkeeping outsourcing may appear risky at some extent but the outsource activity of this job is highly likely to bring you successful and efficient results in real time. Choosing a suitable service provider is also important. Be sure while choosing a service provider for your bookkeeping need they have the experience and technology to service you. The real purpose of bookkeeping outsourcing is only achieved when all the services required by the client are provided by the service provider. Some would only provide you with the basic bookkeeping functions, while others extend a little bit further by providing you more accounting services to the extent of preparing financial reports for further decision-making. This allows you to control your business by being able to come up with a considerable decision. Bookkeeping outsourcing is definitely worth a good decision for any business.

www.outsourcinghubindia.com

In recent years business owners are under incredible pressure to trim costs of finance and accounting departments to boost productivity, increase profitability and assign strategic value to it. Accounting outsourcing is often looked as the source to achieve significant cost savings without compromising on the quality of work. One of the areas that businesses have turned to in order to cut costs is accounts payable. Studies show that accounts payable is the most widely outsourced finance and accounting function.

A company can outsource all or a part of its account payables business functions. Typically the functions which can be outsourced are:

– purchase order matching and entry
– accounts payable invoice entry
– accounts payable payment disbursement
– travel and expenses
– credit card processing
– check preparation
– vendor maintenance service

Outsourcing accounts payable can have several benefits:

– Up to 30% to 50% annual A/P processing cost savings without capital investment. The company usually gets the best service at a lowest cost from the service provider.
– Elimination of the headache of recruiting, hiring and managing clerical staff
– Need for continuous training of personnel is avoided
– Monthly, quarterly, half-yearly and annual reports are easily made available.
– High levels of efficiency and accuracy, Greater, centralized control over payables across the enterprise, despite of the actual physical location
– Documented systems
– Real-time tracking and reporting of all payables from the time they are received from the vendor
– The ability to focus on strategic, core business operations

However there may be numerous benefits to outsourcing accounting. But careful selection of service provider is important to make the process work as quality of services is the utmost factor. Take some time out and do a proper research about the companies offering accounts payable outsourcing to clients. Get an in depth analysis of the services offered by the firm before you actually decide to take up services from the company.

Accounts payable must always be handled properly and every account must be in place for you to make payments timely. Piling up accounts payable will only put you under a huge amount of strain. Accounts payable outsourcing may be a simple way for businesses to keep all the accounts in good shape.

www.outsourcinghubindia.com

Accounting outsourcing is being increasingly adopted among multiple small medium firms across countries. It is a growing trend and firms have seen the benefits of outsourcing their accounting. But careful selection of service provider is important to make the process work as quality of services is the utmost factor.

Some things to consider before choosing a accounting outsourcing service providers are:

1. You can search for vendor names through a Google/Yahoo search. This throws up multiple vendors with vastly varying capabilities. Prepare an initial list of 15-20 names
2. Study the outsourcer’s website for quality and comprehensiveness of information, ease of navigation, and clear explanation of services and capabilities. Study their client testimonials, case-studies and client profiles.
3. Shortlist about 8 names from the list for further questioning. Questions that can be asked include the following:

How long have they been in business?
Reliability of operations is important as outsourcing decision and transition involves effort and time. So choose a service provider who will be around. If a firm is new, you can review the credentials of the management team and investors backing the venture and then decide.

What measures will be used to monitor process performance?
Establish KPI (Key Performance Indicators) or parameters that can help you keep track of the service provider’s performance on the job. For an accounting process, KPI depend on the process being outsourced. So if its just accounts payable processing, then the parameter could be error rate, processing volume in a day and turn-around time.

How will the work-flow be managed in outsourced scenario?
Workflow is defined as the steps required between the receipt of input documents by the outsourced from your staff, to the flow of documents internally within the service provider(usually these documents are downloaded by an admin/IT staff and then made accessible to authorized staff members) , to when the outsourcer delivers the finished output to you. It also will cover the communication flow between your staff and the service provider’s staff as well. This is a very important consideration in outsourcing.

How will the process migration happen from your location to the outsourced location?
This step is also called process transition and it plays a crucial factor in influencing the success or failure of the process. A well-planned and executed process migration will minimize (possibly even eliminate the hassles related to transition). It should include

* Process Mapping
o Business processes related to accounting functions
o Process documentation- process checklists and manuals
o Specific business practices that affect accounting functions
o Escalation Procedure for troubleshooting and exception reporting.
* Resource mapping (if one of the parts have to be done by a senior resource and all the other parts can done by another resource)
* Training assessment including effective handover methodology

For a simple small business accounting process, the migration will be much simpler and primarily focus on setting data transfer guidelines, deciding on monthly reporting, and establishing communication formats.

What will be the total cost of outsourcing (not just the vendor charge out rate)?
This is different from just what you pay to the service provider. You have to determine (initial estimates that can be fine tuned regularly) the time spent by your staff to manage the outsourced process. Add costs of remote license, wire fees, and any other charges arising due to outsourced process (for e.g. depreciation of an additional scanner bought for scanning documents). Usually for a simple process, a simple staffing cost + overhead calculation comparison against the service provider charges is sufficient. Be careful about hidden charges and non-transparent pricing structure.

Decide on the right pricing structure
Pricing structure can be hourly, a fixed slab package, dedicated accountant fee (also called FTE pricing) or transaction based pricing. Though variable transaction based pricing seems the most suitable for you, it may be difficult pricing structure to monitor. It may also be difficult to define what constitutes a transaction like in case of bank reconciliation. Hourly pricing, though beneficial also raised issues about productivity of outsourcer’s staff.

If your work volume is consistent, then taking a flat fee package works very well. If there is a high variability or short-term assignments, that need to be done, then hourly pricing works better (you can get a time estimate from the provider)

* Check for their track-record, experience of their middle management and entry level management team (the army’s foot soldiers are as important as the generals!).

Based on the above information, make a final short-list of three-four providers. Do good due-diligence on the outsourcing service provider’s credentials. This can be done in the following ways:

* Ask for references from the service provider. At-least two (preferably three) references from the service provider.
* Before making the reference call, decide clearly on the set of questions that you plan to cover. Good questions to ask- length of service engagement, reliability of service, communication levels between outsourced provider and them, quality and timeliness of services.
* Also, ask the references for any pitfalls/challenges that they faced while outsourcing and how they were resolved.

The benefits of see the advantages of outsourcing work for you smoothly are sufficient to warrant the time and energy spent on a careful selection process of an outsourcing service provider. As the old saying goes – “No Pain No Gain”

www.outsourcinghubindia.com

In today’s economic pressures and competitive demands companies are required to more aggressively evaluate options to reduce costs and increase value from their back office functions. To stay competitive and specially during the economic recession business executives have to aggressively pursue cost savings and productivity enhancement options and stay ahead. The pressure of the current market forces and the price wars have seen many companies to reduce cost by outsourcing its non-core activities to low wage service providers. A cost cut of any manner can change the company’s position in the market. Companies with low cost leadership are able to gain the potential market share. Business process outsourcing as a strategic tool has been accepted as one of the most effective means to achieve these twin goals. Most companies now consider finance and accounting outsourcing as an important part of their outsourcing strategy.

Accounting Outsourcing and other back office activities allows firms to focus on the activities they do best and improve their overall performance and, transferring the responsibilities of accounting activities to specialized vendors can help reduce the cost and improve the performance of such activities. Accounting Outsourcing is generally considered as a very powerful tool to cut costs and improve performance. The principal idea behind accounting outsourcing is to obtain services of specialist who will perform the function better at a lower cost.

Accounting Outsourcing and India

A large number of companies are outsourcing their accounting functions to India. Fortune 500 companies such as: GE, Bank of America and American Express for example have formed partnerships with Indian firms. A recent survey found that almost two out of five Fortune 500 companies currently outsource some of their back office requirements to India. The reason for this according to most research is that it saves time, money, and better work ethics; thus, India is ahead of competitors such as China. There are many reasons for India getting the Lion share of outsourcing. Cost is the chief reason for sending business to India. But the country’s abundant manpower has made India a target destination for companies to back end their operations in India.

Other reasons for companies outsourcing to India are:

– Labor Pool – graduating 75,000 English speaking accounting professionals annually
– Cost advantage – US – $2500 a month versus India – $800-$1000
– Time difference – 10 hour time difference allows 24-hour service
– Thus because of its labor pool, lower cost, friendly government policies, infrastructure investment, and expertise, India is on a fast track to become a developed country.

Conclusion

Hence, hiring outsourced accounting firm is a good idea, as it not only provides effective work but also decreases the burden on the person dealing with the accounts and can focus on high end activities like consulting and tax advisory services. In fact, many small and large companies have visualized the importance and need of outsourcing accounting as it cuts down the money and time, both simultaneously. Outsourcing accounting has become a vital part of various companies for profitable reasons. With the help of outsourced accounting, business owner will be able to get a clearer picture of his business in the terms of profits and losses. Moreover, he will be able to have details on the position of business in the market.

www.outsourcinghubindia.com

With the help of internet and rise in technology online document management has gained momentum and is increasingly being popular amongst small and midsized businesses. It allows you to share files and get together over the internet with employees, clients, vendors or business contact. Everybody on your team, workgroup or company can access and share documents from any location with an internet browser. Since the entire service is delivered through the internet browser, there is no software to buy, download, install, or maintain. From within your browser, you can upload, browse, share and track your documents.

Definition

An online document management system is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents remotely through the internet browser.

Benefits

1. Easy to Use
An easy to use web-based user interface requires little to no training, as well as saving time while in use
2. Low Cost
Since it is a web-based document management solution so there’s no software to install, no servers to maintain
3. Anytime anywhere
Access your information online, anytime, anywhere with just an Internet connection
4. Share Documents Online
Share unlimited documents with employees, co-workers, partners and customers through the internet browser. Reduced paper, mail and postage costs

Online document management has come in handy with accounting outsourcing. Small to midsized businesses using outsourcing services now have the technology where sharing of documents with the accounting outsourcing service providers is relatively easy. A web based platform is where all the documents are shared which makes it easy and faster for the company as well as the service providers to maintain updated accounting files. An effective work-flow management and work responsibilities makes the work-flow management easier in an outsourcing process.

Online document management companies provide administrative, backup, security, software upgrades, systems and database administration, hardware support and training. Efficient web-based document management can be a simple, cost-effective time-saving way of sharing information within and outside your organization while also securing it from fire and flood and even theft.

www.outsourcinghubindia.com

Accounting outsourcing is being increasingly adopted among multiple small medium firms across countries. It is a growing trend and firms have seen the benefits of outsourcing their accounting. But careful selection of service provider is important to make the process work as quality of services is the utmost factor.

Some points to consider before choosing an accounting outsourcing service provider:

1. You can search for vendor names through a Google/Yahoo search. This throws up multiple vendors with vastly varying capabilities. Prepare an initial list of 15-20 names

2. Study the outsourcer’s website for quality and comprehensiveness of information, ease of navigation, and clear explanation of services and capabilities. Study their client testimonials, case-studies and client profiles.

3. Shortlist about 8 names from the list for further questioning. Questions that can be asked include the following:

• How long have they been in business?

Reliability of operations is important as outsourcing decision and transition involves effort and time. So choose a service provider who will be around. If a firm is new, you can review the credentials of the management team and investors backing the venture and then decide.

• What measures will be used to monitor process performance?

Establish KPI (Key Performance Indicators) or parameters that can help you keep track of the service provider’s performance on the job. For an accounting process, KPI depend on the process being outsourced. So if its just accounts payable processing, then the parameter could be error rate, processing volume in a day and turn-around time.

• How will the work-flow be managed in outsourced scenario?

Workflow is defined as the steps required between the receipt of input documents by the outsourced from your staff, to the flow of documents internally within the service provider(usually these documents are downloaded by an admin/IT staff and then made accessible to authorized staff members) , to when the outsourcer delivers the finished output to you. It also will cover the communication flow between your staff and the service provider’s staff as well. This is a very important consideration in outsourcing.

• How will the process migration happen from your location to the outsourced location?

This step is also called process transition and it plays a crucial factor in influencing the success or failure of the process. A well-planned and executed process migration will minimize (possibly even eliminate the hassles related to transition). It should include

 Process Mapping
o Business processes related to accounting functions
o Process documentation- process checklists and manuals
o Specific business practices that affect accounting functions.
o Escalation Procedure for troubleshooting and exception reporting.
 Resource mapping (if one of the parts have to be done by a senior resource and all the other parts can done by another resource)
 Training assessment including effective handover methodology

For a simple small business accounting process, the migration will be much simpler and primarily focus on setting data transfer guidelines, deciding on monthly reporting, and establishing communication formats.

• What will be the total cost of outsourcing (not just the vendor charge out rate)?

This is different from just what you pay to the service provider. You have to determine (initial estimates that can be fine tuned regularly) the time spent by your staff to manage the outsourced process. Add costs of remote license, wire fees, and any other charges arising due to outsourced process (for e.g. depreciation of an additional scanner bought for scanning documents). Usually for a simple process, a simple staffing cost + overhead calculation comparison against the service provider charges is sufficient. Be careful about hidden charges and non-transparent pricing structure.

• Decide on the right pricing structure

Pricing structure can be hourly, a fixed slab package, dedicated accountant fee (also called FTE pricing) or transaction based pricing. Though variable transaction based pricing seems the most suitable for you, it may be difficult pricing structure to monitor. It may also be difficult to define what constitutes a transaction like in case of bank reconciliation. Hourly pricing, though beneficial also raised issues about productivity of outsourcer’s staff.

If your work volume is consistent, then taking a flat fee package works very well. If there is a high variability or short-term assignments, that need to be done, then hourly pricing works better (you can get a time estimate from the provider)

• Check for their track-record, experience of their middle management and entry level management team (the army’s foot soldiers are as important as the generals!).

Based on the above information, make a final short-list of three-four providers. Do good due-diligence on the outsourcing service provider’s credentials. This can be done in the following ways:

• Ask for references from the service provider. At-least two (preferably three) references from the service provider.
• Before making the reference call, decide clearly on the set of questions that you plan to cover. Good questions to ask- length of service engagement, reliability of service, communication levels between outsourced provider and them, quality and timeliness of services.
• Also, ask the references for any pitfalls/challenges that they faced while outsourcing and how they were resolved.

The benefits of see the advantages of outsourcing work for you smoothly are sufficient to warrant the time and energy spent on a careful selection process of an outsourcing service provider. As the old saying goes – “No Pain No Gain”

www.outsourcinghubindia.com